概要

My name is Muhammad Awais Qureshi and i successfully graduated from Islamia University Bahawalpur. I am diligent, self disciplined, committed to life long learning, and i genuinely want to build a successful career in the industry. Outside of work, i keep myself fit and active. So my concentration and energy levels are always high. My strengths include my flexibility, my past pace of work which means i will get more work done than average employee, and my adaptability to change. I am the type of person who will be a positive role model for your company, and i will support the organization in any change it wants to make while working hard to repay the trust you will have showed in hiring me.

工作经历

公司标识
Inbound Customer Service Representative
National Rural Support Programme (NRSP)
Jan 2022 - 代表 | Bahawalpur, Pakistan

Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.

公司标识
Internee Administration officer
DATA Medicine Company
Oct 2021 - Dec 2021 | Bahawalpur, Pakistan

学历

Islamia University
硕士, , Masters in Public Administration‎
Public Administration
CGPA 3.3/4
2021
Islamia University
硕士, , B.A‎
Economics
所占比重 60%
2019
Millat College
中级/A级, , I.C.S‎
所占比重 54%
2017
Alpina School
非预科, Matric in Science‎
Completed
2015

技能

中级 Administrative Management 
中级 Aesthetic Procedures Knowledge
中级 Analytical Skills
中级 Banking
初学者 Call Handling
熟练 Client Dealing 
熟练 Customer Satisfaction Management
中级 Data Management
中级 Employment Forms Processing
熟练 IT Support Responsibilities
中级 Japanese & Korean Language Proficiency
中级 Ms Office
熟练 Persuasion Customer
熟练 Reporting Abilities
中级 Reporting Skills
熟练 Security Principles
熟练 Time Management
中级 Transaction Management
中级 Transactions Management
熟练 Vendor Relations Management
熟练 عمليات خدمة العملاء

语言

熟练 英语
熟练 乌尔都语